3. how to deal with a passenger complainingabout drink service
> Youwere sleeping while we served drinks.
> I didn't want to disturb you.
> What would you like to drink?
> Any hot drinks available?
> For hot drinks, we have tea and coffee.
> Which do you prefer?
> White coffee, no sugar.
> Wouldyou please set up your table?
> What shall we have for lunch?
> We have beef with rice, chicken with rice and fish with rice today.
> May I have a portion of beef?
> By the way, may I have a bottle of beer?
> There is no more beer left. Would you like to try a soft drink?
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